FAQ

Suscriptions

- Each season, on the three-month anniversary of their subscription, subscribers receive a 10ml vial of a brand new Scents of Wood fragrance created by one of the most influential perfumers on the planet.

- Subscribers can pause, resume or cancel their subscription, at any time, in a few seconds, directly from their account portal.

- Subscribers can also skip, re-schedule or delay upcoming deliveries from their account portal, as well as edit delivery address or update payment details. 

- Our subscription is limited to 2,000 subscribers.

No, there is no difference in scent between our Colored and Uncolored fragrances—they smell exactly the same. The choice to add color is purely aesthetic and determined by the brand, with no impact on the fragrance itself.

- It takes an average of 5 business days from the billing date for us to ship out your subscription box.

If you do not fall in love with the scent you ordered, you may request a return label within 8 days of receiving your product.

We will send it to you the next day and refund you for the full amount of your purchase as soon as we receive the product.

Applicable to 75ml purchases only.

Please note that this only applies to US orders not international orders, If you have any questions please email us.

- Yes, subscribers can pause, resume or cancel their subscription, at any time, in a few seconds, directly from their account portal.

- If the package has not shipped you can email us at Contact@scentsofwood.com and we will change the shipping address.

- Please email us at Contact@scentsofwood.com We’ll track it. We’ll find it. We’ll make sure you get it.

- Please email us with pictures at Contact@scentsofwood.com and we will make it right!

- Yes, we use UPS for shipments except for PO box addresses which are handled by USPS.

Yes! We have a select number of retail stores around the world. To find a location near you, please visit our Stockists page.

Our fragrances are blended, our candles are poured and our products are assembled in the US, with love. However, some of our components and fragrance ingredients may come from overseas when sourciong makes it necessary.

Absolutely not under any circumstance. Nor do our partners and suppliers.