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Find your next fragrance and get answers about sampling, subscriptions, delivery, and caring for your purchase.
Explore our fragrance collection and compare each scent’s notes and description. Our Choosing your scent guide can help you explore the collection. Not sure which to choose? Start with samples or ask our team for guidance.
Yes. Our Sampling Program includes individual 2ml samples and customizable kits of three or six 2ml samples. Choose the scents you’d like to discover.
The 10ml selection is a compact option for travel or exploring different scents. Choose a full-size 75ml bottle from our fragrance collection when you’re ready for more of a favorite. Check the individual product page for available formats and fragrance details.
Our Seasonal Subscription delivers a 10ml fragrance every three months, with early access to new creations. You can pause, resume, or cancel at any time. Your account portal also lets you manage upcoming deliveries, your delivery address, and payment details. Please review the subscription offer before signing up or contact us with billing questions.
Our standard product information gives an estimated ground-delivery timeframe of five business days from order placement. This is an estimate, not a guaranteed arrival date. Some products offer a two-day delivery option for US orders; this option does not apply to Canadian orders. Check your product page and checkout for the options and charges that apply to your order. Subscription orders ship within three business days of the subscription charge.
For help with an order or a time-sensitive purchase, contact our team.
Our International shipping page lists eligible destinations. International shipping is available for select products: 75ml bottles, 6 x 10ml sets, and 9 x 10ml sets. The published flat rates are $35 USD for Canada and Mexico and $45 USD for other eligible countries, with duties, taxes, and fees covered by us. Please review that page before ordering, as not every product is eligible. The Seasonal Subscription is limited to US and Canadian shipping addresses.
Our Shipping and returns policy allows you to request a return within 30 days of receiving your item. Items must be unused, in the same condition received, and in their original packaging. Email contact@scentsofwood.com before sending anything back. If accepted, we’ll provide return instructions. Returns sent without a prior request will not be accepted.
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue. Approved refunds are issued to the original payment method after the return is received and inspected; your bank or card company may need additional time to post the refund.
For storage or care guidance specific to your fragrance, contact our team with the product name. We can help with questions about your bottle or its condition.
Email contact@scentsofwood.com or use our Contact us page. Our standard email response time is 24–48 hours. For order questions, include your order number and a brief description of what you need help with.
- Each season, on the three-month anniversary of their subscription, subscribers receive a 10ml vial of a brand new Scents of Wood fragrance created by one of the most influential perfumers on the planet.
- Subscribers can pause, resume or cancel their subscription, at any time, in a few seconds, directly from their account portal.
- Subscribers can also skip, re-schedule or delay upcoming deliveries from their account portal, as well as edit delivery address or update payment details.
- Our subscription is limited to 2,000 subscribers.
No, there is no difference in scent between our Colored and Uncolored fragrances—they smell exactly the same. The choice to add color is purely aesthetic and determined by the brand, with no impact on the fragrance itself.
- It takes an average of 5 business days from the billing date for us to ship out your order.
* PLEASE NOTE: ORDERS OF 75ML PLACED BETWEEN MAY 1 AND MAY 27 WILL SHIP BETWEEN MAY 28 AND MAY 30. OUR APOLOGIES FOR THIS EXCEPTION.
If you do not fall in love with the scent you ordered, you may request a return label within 8 days of receiving your product.
We will send it to you the next day and refund you for the full amount of your purchase as soon as we receive the product.
Applicable to 75ml purchases only.
Please note that this only applies to US orders not international orders, If you have any questions please email us.
- Yes, subscribers can pause, resume or cancel their subscription, at any time, in a few seconds, directly from their account portal.
- If the package has not shipped you can email us at Contact@scentsofwood.com and we will change the shipping address.
- Please email us at Contact@scentsofwood.com We’ll track it. We’ll find it. We’ll make sure you get it.
- Please email us with pictures at Contact@scentsofwood.com and we will make it right!
- Yes, we use UPS for shipments except for PO box addresses which are handled by USPS.
Yes! We have a select number of retail stores around the world. To find a location near you, please visit our Stockists page.
Our fragrances are blended, our candles are poured and our products are assembled in the US, with love. However, some of our components and fragrance ingredients may come from overseas when sourciong makes it necessary.
Absolutely not under any circumstance. Nor do our partners and suppliers.
